Job Overview
𝗥𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽 𝗠𝗮𝗻𝗮𝗴𝗲𝗿 – 𝗕𝗿𝗮𝗻𝗰𝗵 𝗕𝗮𝗻𝗸𝗶𝗻𝗴 Responsible for managing customer relationships, delivering high-quality branch banking services, acquiring new customers, and achieving assigned sales and revenue targets.
𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀: * Drive sales of CASA, Term Deposits, Wealth Management, Secured and Unsecured Loans. * Acquire new customers through branch walk-ins, outbound calls, referrals, sales campaigns, and field visits. * Build and maintain strong customer relationships to improve customer retention, product penetration, and portfolio growth. * Identify customer needs and recommend suitable banking and financial products. * Handle customer queries, complaints, and service issues while maintaining high customer satisfaction. * Ensure accurate and timely processing of transactions with proper documentation, authorization, and operational controls. * Ensure compliance with KYC/CDD/EDD, AML, regulatory requirements, operational risk, and bank policies. * Support branch sales planning and execute action plans to achieve business and revenue targets. * Monitor customer feedback and contribute to continuous improvement in service quality. * Perform reconciliation, branch operational controls, audit compliance, and risk-management activities. * Contribute to branch profitability, operational efficiency, customer retention, and overall business growth. 𝗖𝗼𝗿𝗲 𝗦𝗸𝗶𝗹𝗹𝘀: Relationship Management | Branch Banking | CASA Sales | Customer Acquisition | Cross-Selling | Wealth Management | Loan Sales | Customer Service | KYC & AML | Compliance | Sales Planning | MIS Reporting | Portfolio Management | Business Development