Job Overview
A VRM manages an assigned portfolio of HNI customers entirely virtually, acting as their main point of contact to provide personalized financial advice, resolve queries, promote digital banking adoption, and drive cross‑sales of products like loans, cards, insurance, and investments while ensuring high customer satisfaction and retention.
Job Description
1) Customer Engagement: Regular virtual interactions following a contact policy, accurate query resolution, and profiling customers for tailored solutions.
2) Financial Advisory & Sales: Recommend products based on customer needs (wealth management, loans, cards, TPP, insurance ), achieve cross‑sell targets, and generate income from portfolio ( focusing mainstream on Insurance )
3) Portfolio Management:
4) Compliance & Reporting: Follow KYC/AML, capture interaction details in CRM, and report on sales, engagement, and portfolio quality. .
Ideal Candidate:Min 3 to 8 years of experience in Banking (Relationship Management) Insurance sales ( Bancassurance and Direct channel ) or candidates with good broking experience also can be considered for the above role with excellent communication and interpersonal skills.