Job Overview
A Relationship Manager for affordable home loans helps customers identify suitable low-cost housing finance options and guides them through the loan application and approval process. They also manage post-disbursement customer relationships, resolve queries, and ensure timely repayments.
1) Identify and acquire eligible customers for affordable housing loan products through field visits, referrals, and local market outreach.
2) Assess customer profiles, verify documents, and coordinate with credit teams to ensure timely loan approval and disbursement.
3) Maintain strong customer relationships by providing guidance throughout the loan process and offering after-sales support.
4) Monitor customer accounts, ensure timely repayments, and assist in resolving any service or repayment issues.
5) Collaborate with channel partners, builders, and community networks to generate leads and expand market presence.
An ideal candidate for a Relationship Manager – Affordable Home Loans has strong field sales experience, local market knowledge, and the ability to build trust with low-income and first-time homebuyers. They should possess good documentation skills, credit understanding, and a customer-centric approach.